What to Know Before You Reserve

1. Booking Confirmation

• All car rental bookings must be made in advance via our website, phone, or in person.
• A booking is only confirmed once payment is received (either deposit or full amount) and a confirmation email or receipt has been issued.

2. Payment Policy

• A minimum deposit of 25% is required at the time of booking.
• The full rental payment must be completed within the rental period.
• We accept payment by mobile banking (bKash, Nagod, Rocket), bank transfer, or cash (in-office bookings only).

3. Driver Requirements

• Rental vehicles are only provided with our designated drivers; self-driving is not permitted.

4. Cancellation Policy

• Cancellations made more than 48 hours before the rental start time will receive a full refund.
• Cancellations made within 48 hours will incur a 50% charge.
• No-shows or same-day cancellations will be charged in full.

5. Amendments and Changes

• Booking changes (e.g., rental dates, vehicle type) are subject to availability.
• We reserve the right to charge a fee for modifications made within 24 hours of the rental start time.

6. Vehicle Pick-Up and Return

• Vehicles must be picked up and returned at the agreed time and location.
• Late returns may incur additional charges unless prior arrangements have been made.

7. Use of Vehicle

• The vehicle must not be used for any unlawful purposes, including transporting illegal goods or substances.
• Smoking or vaping inside the vehicle is prohibited and will incur a cleaning fee.
• The vehicle may not be driven outside the permitted geographic boundaries (e.g. outside Dhaka, without prior approval).
• The vehicle must only be used on paved roads.
• Exceeding the vehicle's seating or weight capacity is not allowed.
• Modifying, removing, or tampering with any part of the vehicle or tracking systems is forbidden.
• Transporting animals requires prior consent and may incur additional charges.

8. Liability

• The rental company shall not be held liable for any damage, loss, or theft occurring during the rental period.
• The customer shall bear full responsibility for any damage to products resulting from misuse, negligence, or improper handling.

9. Force Majeure

• We are not responsible for cancellations or delays due to events beyond our control (e.g. natural disasters, strikes, government restrictions).

10. Contact and Support

• For assistance or to make changes to your booking, contact us at +8801719 17 00 44 or gulshanrentacar@gmail.com.