Frequently Asked Questions

What documents are required to rent a car?

You will need a valid national ID card for personal use, a valid business documents for business purpose and a completed rental agreement.

Do you offer cars with drivers?

Yes, all of our vehicles come with professional, experienced drivers. Self-driving is currently not permitted.

How do I book a car?

You can book online, by phone, or in person. Confirmation will be provided after your booking is processed.

What areas do you operate in?

We serve Dhaka and surrounding regions. Long-distance trips can be arranged upon request.

What are your rental rates?

Rates vary based on the type of vehicle, rental duration, and destination. Please send us your preferred car selection and rental details, and we will provide you with a customized proposal and pricing accordingly.

Is fuel included in the rental price?

You can rent a car in two ways:

  1. All-Inclusive Package
    This option includes fuel, tolls, and parking charges. You will be asked to share your planned destinations in advance so we can provide an accurate quote.

  2. Standard Rental (Excluding Fuel)
    In this option, fuel, tolls, and parking are not included. Customers cover these costs based on actual usage. A fixed rental fee will be charged for the car itself.

Are there any hidden charges?

No hidden fees. All costs are clearly communicated before booking confirmation.

What happens if the car breaks down?

We provide immediate roadside assistance or a replacement vehicle if mechanical issues arise.

Can I cancel or reschedule my booking?

Yes, cancellations or changes are accepted based on our policy. Please read our policy here .

Is there customer support during the trip?

Yes, our team is available 24/7 to assist you throughout your rental experience.